Frequently Asked Questions

You’ll find answers to our most frequently asked questions below. If your question isn’t listed, don’t hesitate to contact us. We’re glad to help!

Product Questions

With its low-chemical content, Naturtint is kinder to your hair and skin over traditional coloring products. Its plant-enriched formula helps maximize shine and color for up to 5 weeks. And it provides excellent gray coverage, too!

When you choose Naturtint, you’re getting a product that’s free from ammonia, parabens, silicones, paraffin, mineral oils, heavy metals, artificial fragrances, sodium lauryl sulfate (SLS), formaldehyde derivatives, and more!

Naturtint is enriched with plant and seed oil-derived ingredients, selected for their beneficial properties to the hair and scalp. Since it is a permanent dye, it does contain some chemical Ingredients in order to color your hair.

Each Naturtint hair color uses a code made up of a number and a letter according to the salon industry standard system. The number refers to shade level, darkest being 1 and lightest being 10, and each letter represents a color category:

N—Natural tones provide a neutral tone (neither warm nor cool) and are best for covering gray.

G—Golden tones provide a subtle warmth.

A—Ash tones add coolness and work well for counteracting brassiness when mixed with an N tone.

C—Copper tones are vibrant rich, and are more orange in color.

M—Mahogany tones have both purple and red added for a red-violet color.

R—Predominantly red in color.

For more information see our Color Chart.

Yes! Naturtint is 100% vegan and cruelty-free. Phergal, the manufacturer, does not test products on animals.

Naturtint hair color contains a hydrolyzed wheat protein. But all gluten is removed through a distillation process. To make sure Naturtint is right for you, do the strand and sensitivity tests before use.

No worries here! Our manufacturer tests to ensure Naturtint is free of heavy metals. Then, Naturtint USA verifies those tests again for the U.S. market.

Naturtint products are not known to cause hair loss. However, if you are experiencing hair loss, we recommend consulting a medical professional. Common reasons for losing hair include genetics, hormones, stress, certain diseases, vitamin/protein deficiencies, medications, etc. Pulling or being rough on your hair can cause hair loss or breakage.

One kit typically contains enough product to color shoulder-length hair. If your hair is longer than that, you may want to buy two or more kits.

Your hair is unique to you. Everyone will have their own individual results depending on starting color, hair quality, and/or texture, and we can’t guarantee it will look exactly like the image on the box. Since your hair and body chemistry are continually changing, the only way to predict your final color precisely is to do a strand test right before coloring.  

Still have questions? Our Naturtint Color Specialists are just a call away!

Treatment Questions

Before each use, we strongly recommend doing both tests (instructions are found on the packaging insert). The color strand test will help you predict the final color you can expect after the treatment. This test is especially helpful if you’re a new Naturtint customer or if you are significantly changing your color.

Any cosmetic can trigger an allergic reaction, even if you’ve used it frequently before. The sensitivity test can help you determine if you’re sensitive to Naturtint. Like other permanent dyes, Naturtint contains ingredients that could cause allergic reactions for certain individuals. Take a preliminary sensitivity test 48 hours before treatment to decide if it’s right for you.

If you do have an allergic reaction to the sensitivity test, do not use the product. Consult a medical professional about your allergy symptoms.

Yes! You can mix any of Naturtint’s 32 colors. Most people find that coloring one or two shades darker or lighter than their natural color suits their skin tone well.

For personalized help mixing colors, please contact our Naturtint Color Specialists. They are happy to give you customized guidance for your coloring success!

You can go as dark as you like in one treatment, but with Naturtint, you can only lighten by one or two shades; more than that can often create unwanted brassy tones. Wait at least two weeks between lightening treatments. For example, if you’re a current level 5, lighten to a 6 or 7. Then in approximately two weeks, lighten to a level 7 or 8.

Apply Naturtint over dry unwashed hair, free from any styling products (which can interfere with the way your hair absorbs the color). We recommend washing your hair and waiting 24–48 hours before applying the color to allow your hair’s PH and natural oils to normalize.

Yes, you can! Just wait 14 days after your perm treatment before applying Naturtint.

For best results, wait 2–3 weeks between coloring treatments. If you have recently colored your hair with henna a semi-permanent or a demi-permanent dye, wait until that color treatment has been completely washed out. Since henna, semi-permanents and demi-permanent dyes attach to the cuticle (the outer layer of hair), Naturtint will not work if these other types of dye are on your hair.

If you have recently colored your hair with henna a semi-permanent or a demi-permanent dye, wait until that color treatment has been completely washed out. Before applying Naturtint, perform a strand test to see if your hair is ready for your new color.

Since Naturtint is not designed for highlights and lowlights, we cannot guarantee the final result. Keep in mind that Naturtint can only lighten effectively for up to two shades.

Consult your professional hairdresser for advice with highlights/lowlights.

NOTE: Do not use any metal (including highlighting foils) with your Naturtint! It can cause discoloration.

Since scalp and facial hair are different, we recommend that you only use Naturtint for your scalp hair.

If you have trouble with gray coverage, your hair’s cuticle is probably resisting the lift needed to allow the color to absorb. Our suggestion to achieve the best coverage is to choose the natural (N) tones which work best for gray coverage and leave the solution on for a full 40 minutes.

After 60 minutes, the color process is fully finished. Exposing your hair and scalp to the coloring treatment longer won’t add more color. If you have stubborn grays, you may leave it on just 5 minutes beyond the recommended 40 minutes.

Tattoos contain colorants like paraphenylenediamine (PPD) to speed up the setting process, extend the life of the tattoo, and achieve more attractive colors. Since PPD can cause allergic reactions, applying a permanent hair color that also contains PPD can increase your allergy risk. If you’re allergic to PPD, you should not use Naturtint Permanent Hair Color.

Naturtint gives you everything you need for the color treatment in one kit. To prevent reactions, we do not recommend mixing it with another brand’s product.

Since Naturtint is a permanent coloring product, make sure your treatment area can be easily covered and cleaned. Protect surfaces by covering them with a drop cloth or old sheet. Keep a damp cloth nearby to wipe up any drips. If some of the color gets onto a hard floor surface (tile, quartz, marble, ceramic, etc.), you can use a slightly abrasive product with bleach to assist in clean up.

If your skin is prone to staining, place a little bit of Vaseline around your hairline before treating. Afterward, wipe it off with a damp cloth or wash with soap and water.

NOTE: Permanent color will stain soft surfaces like carpets, cloth, or wood! Use extra caution to apply your color treatment in a safe and appropriately protected area.

Post-Treatment Questions

For best results, wait 2–3 weeks between coloring treatments.

Naturtint is a permanent hair color product. How long it lasts will depend on your hair’s condition and how you care for it.

Typically, you might see some fading after about 3–5 weeks. But other factors can cause your hair to fade sooner. Those with dry or porous hair might notice color fading faster. If you used a red color, it might fade sooner than neutral colors.

To delay color fading, try these tips:

  • Keep your hair well-conditioned. Deep conditioning treatments improve your hair’s condition.
  • Wash with a color-safe, PH-balanced shampoo and conditioner.
  • Rinse with lukewarm water. (Hot water opens hair cuticles, allowing color to release easier.)

Wash your hair with a PH-balanced shampoo 24–48 hours before and after coloring.

Unfortunately, chlorine will affect your color. That’s why we recommend waiting at least 24 hours before swimming in a chlorinated pool. Here are a few other tips you can try:

  • Rinse your hair in the shower before and after swimming.
  • Deep condition your hair.
  • Wear a swimming cap.